3CX is a software based PBX which runs on mainstream operating systems, and works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution – without the inflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000 companies globally, 3CX has been recognized for its innovation and cutting-edge technology.
Built for remote working.
Cloud or on-premise.
Easy to install and manage.
Secure, reliable, flexible.
No hassle video conferencing.
Presentation & remote assistance tools.
Smartphone apps to meet on-the-go.
For unlimited users.
Convert visitors to leads & sales.
Elevate chats to calls or video.
Enhance customer experience.
One easy interface for all.
Imagine enterprise-level video conferencing software that’s secure, easy to use and free. 3CX is a complete communications solution for businesses that offers integrated video calling. This means you don’t need to use separate apps for video. If you’re in a call, a single click invites participants to switch to video – no forward planning needed! You can join scheduled and ad-hoc meetings directly from your browser without installing any plugins. Schedule a meeting in seconds and invite participants through your preferred calendar or easily share your meeting room from your own unique URL. Encourage participation and teamwork with advanced features that allow you to view & control remote screens, share documents, present on a whiteboard, chat and create polls. Connect, meet and collaborate with 3CX video conferencing software – no extra cost, no time restrictions, and no user limits!
Statistics show more than half of all customers prefer to chat with someone in real-time! Installing a live chat solution on your website will not only improve customer satisfaction, it will also increase your lead conversions. But what if a query becomes too hard to handle over chat? Enter 3CX Live Chat. By integrating live chat with our phone system, website visitors can chat with agents in real time, and can switch to a live call or video call in a single click – with no dialling of phone numbers. That same agent can answer immediately from their 3CX Web Client, Windows Desktop App or mobile app. How’s that for customer service? What’s more you get to keep all your communication on one platform, including chats coming through your business Facebook page and business sms. Watch conversion rates and customer satisfaction skyrocket. Save on admin time, and monthly software subscriptions!
Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called without being transferred multiple times. The reward for providing efficient customer experience – more sales, happy customers and better reviews! Communication is no longer the domain of expensive old style office phone systems. 3CX integrates call center software features that help you satisfy the most demanding of customers. What’s more, 3CX’s CRM integration and call work flow eliminates tedious and time intensive tasks for your agents allowing them to focus on what’s important. Whether you opt for an on-premise or cloud solution, you can easily connect on-site and virtual customer service teams. Increase customer satisfaction with localized support and time zones, and benefit from a global workforce that’s always connected. Call queues – don’t miss that call Call queues to individuals or groups. Guarantee no calls are missed. Advanced queue strategies such as Round Robin & Hunt by 3s. Agents can answer calls from anywhere – at the office or remote. Call back option as overflow during busy times. Call recording and staff training Record calls for legal and quality monitoring purposes. Train agents during a live call with Listen in and Whisper. Use Barge in to take over when needed. Ticket responses can be monitored centrally.
Covid-19 caught many businesses unprepared for remote work. Employees had to quickly adapt by using their personal messaging apps to communicate. It works to an extent, but personal information (status, phone number etc) is disclosed and you are unable to record and log calls. 3CX was built for mobility, with remote work apps that offer secured communication for the whole team. With the iOS and Android applications, business communication is no longer tied to the office building. Take your extension with you anywhere and work on-the-go. Reply to business SMS, Facebook and website messages, make and receive calls, chat with co-workers, start a video call on the fly and ensure your customers are satisfied even if you’re working remotely. With 3CX your remote teams retain productivity and stay connected at all times to colleagues and customers.
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